Create a new request for help.
Review or change an existing request.
Email your new request to helpdesk@rice.edu.
Search our online tutorials or browse the IT web site for more info.
Submit one of the most common requests ...
To report a server outage
Please consult http://docs.rice.edu under "IT Announcements" to see if Information Technology is already aware of the outage.
If possible, please create a new request for help and include the word "URGENT" in the summary description OR email helpdesk@rice.edu and include the word "URGENT" in the subject line.
During business hours please call the Help Desk at 713-348-4357 to report the outage.
After business hours please call the Operations Desk at 713-348-4989 to report the outage.
Contact the Help Desk by phone at 713-348-HELP (713-348-4357).
Visit the Help Desk at the Mudd Building Room 103.
Help Desk business hours are Monday to Friday, 9am-5pm.